Privacy Policy

Last Updated: June 20, 2026.

At Kachingo, accessible via kachingocasinos-uk.com, the privacy of our visitors and players is of paramount importance. This Privacy Policy outlines how we collect, use, process, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you acknowledge that you have read and understood this policy. If you have any questions regarding your data, please contact our support team at [email protected].

Who We Are

Kachingo is a data controller for the personal data you provide to us. We are committed to ensuring that your personal data is processed lawfully, fairly, and in a transparent manner.

Information We Collect

To provide our online gaming services and comply with UK Gambling Commission (UKGC) regulations, we collect the following types of information:

  • Identity Data: Full name, date of birth, gender, and photographic identification documents.
  • Contact Data: Residential address, email address, and telephone number.
  • Financial Data: Bank account details, payment card information, and source of funds documentation (as required by Anti-Money Laundering (AML) regulations).
  • Technical Data: IP address, browser type, device information, and time zone settings.
  • Usage Data: Information about how you use our website, your gaming history, deposit/withdrawal patterns, and preferences.
  • Profile Data: Your username, password, and feedback or survey responses.

Lawful Basis for Processing

We process your data based on several legal grounds under the UK GDPR:

  • Performance of a Contract: To register your account and provide our gaming services.
  • Legal Obligation: To comply with UKGC licensing conditions, including AML checks, Know Your Customer (KYC) requirements, and self-exclusion monitoring.
  • Legitimate Interests: To improve our services, ensure the security of our platform, and prevent fraud.
  • Consent: Where you have explicitly opted into marketing communications.

How We Use Your Data

We utilize your information for the following purposes:

  • Account Management: To create and administer your player account.
  • Identity Verification: To confirm your age and location (ensuring you are 18+ and within permitted territories).
  • Security and Fraud Prevention: To monitor for suspicious activity, prevent bonus abuse, and detect money laundering.
  • Responsible Gambling: To monitor play patterns, identify signs of problem gambling, and assist with self-exclusion requests.
  • Customer Support: To resolve technical issues and answer your queries.
  • Marketing: To provide personalized promotions, provided you have granted consent.

Sharing Your Information

We do not sell your personal data. We may share your information with third parties only when necessary:

  • Service Providers: Payment processors, identity verification firms, and IT support providers.
  • Regulatory Bodies: If required by the UK Gambling Commission or other law enforcement authorities.
  • Affiliated Companies: Within our corporate group to facilitate service delivery.
  • Fraud Prevention Agencies: To verify your identity and prevent illegal activity.

All third parties are contractually obligated to handle your data in accordance with strict security standards and UK data protection laws.

International Data Transfers

While we primarily process data within the United Kingdom, some service providers may operate outside the UK. In such cases, we ensure that appropriate safeguards, such as International Data Transfer Agreements (IDTAs), are in place to maintain the same level of protection required by UK law.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by legal and regulatory obligations. Financial records and identity verification documents are typically held for a minimum of five years following the closure of an account to comply with AML and UKGC regulations.

Your Data Rights

Under the UK GDPR, you have the following rights regarding your personal information:

  • Right of Access: You can request a copy of the data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure: You may request the deletion of your data, subject to legal retention requirements.
  • Right to Object: You can object to the processing of your data for marketing or legitimate interest purposes.
  • Right to Restriction: You may request that we limit the processing of your data in certain circumstances.
  • Right to Portability: You can request a transfer of your data to another service provider.

To exercise these rights, please contact [email protected].

Security Measures

We employ advanced technical and organizational measures to secure your data, including encryption protocols, secure firewalls, and restricted internal access to personal information. We regularly conduct security audits to identify and mitigate potential vulnerabilities.

Responsible Gambling and Safety

In accordance with our regulatory duties, we monitor play for the protection of our users. If we identify behavior that suggests potential gambling harm, we may process your data to reach out with support options or to implement self-exclusion measures. We support organizations such as GamCare and encourage players to utilize the National Gambling Helpline (0808 8020 133).

Use of Cookies

Our website uses cookies to enhance your user experience, analyze site traffic, and remember your preferences. You can manage your cookie settings through your browser interface. Please note that disabling cookies may affect certain functionalities of our website.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through a notice on our website. Continued use of our services constitutes acceptance of the updated policy.

Complaints

If you believe that your data has been processed in a way that does not comply with this policy or the law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).