Responsible Gambling

At Kachingo, we believe that entertainment should remain enjoyable, safe, and controlled. We are fully committed to providing a responsible gaming environment that prioritizes your well-being above all else. For us, gambling is a form of leisure, not a way to make money or escape life's challenges. As a brand operating within the United Kingdom, we adhere strictly to the regulations set by the UK Gambling Commission (UKGC) and hold ourselves to the highest standards of player protection.

This page outlines our commitment to you, the tools we provide to help you stay in control, and the professional support networks available if you or someone you know is struggling.

Our Core Commitment

Our primary goal is to ensure that our platform remains a safe space. We invest heavily in technology and staff training to identify patterns of behaviour that may indicate an individual is developing a problem. However, we also know that you are the most important person in this process. We encourage all our players to treat gambling as a recreational activity and to remain mindful of their spending and the time they invest in our games.

We strictly prohibit anyone under the age of 18 from using our services. Our robust age verification processes are in place to prevent underage access, and we encourage parents and guardians to use filtering software to restrict access to gambling websites on shared devices.

Tools to Keep You in Control

We provide a comprehensive suite of tools designed to help you set your own boundaries. We encourage you to use these features to manage your play proactively.

Deposit Limits

Before you start playing, we recommend setting a deposit limit. This allows you to cap the amount of money you can add to your account over a daily, weekly, or monthly period. Once you hit your limit, you will be unable to make further deposits until the time period expires. You can set or lower these limits at any time via your account settings. While increases take time to process, decreases to your limits are applied instantly.

Reality Checks

It is easy to lose track of time when you are enjoying yourself. Our "Reality Check" tool provides a pop-up notification at intervals you define, reminding you how long you have been playing. This summary shows your total bets and losses for the session, allowing you to make an informed decision about whether you wish to continue or take a break.

Cooling-Off Periods

If you feel that you need a short break, you can utilize our "Cooling-Off" feature. This allows you to suspend your account for a period ranging from 24 hours to six weeks. During this time, you will not be able to log in or access our services, and we will do our best to ensure you do not receive any marketing communications from us.

Self-Exclusion

If you find that gambling is no longer fun or is beginning to cause harm, we offer a formal self-exclusion facility. This tool allows you to block access to your account for a period of six months up to five years. During your self-exclusion, your account will remain closed, and we will take all reasonable steps to prevent you from opening a new one. We strongly advise you to also register with GAMSTOP, a free service that prevents you from accessing online gambling websites and apps licensed in Great Britain.

Recognising the Signs of Problem Gambling should never be seen as a way to solve financial problems or "win back" losses. It is important to ask yourself:

  • Do you gamble to escape boredom or unhappiness?
  • Do you ever spend more than you can afford to lose?
  • Do you find yourself chasing losses in the hope of winning back money?
  • Has your gambling led to arguments with friends or family?
  • Have you lied about the time or money you spend gambling?
  • Do you feel a sense of guilt or desperation after playing?

If you answered "yes" to any of these questions, please consider taking a break or seeking professional advice.

Where to Find Help

If you are worried about your gambling or concerned about someone else, there are many organizations in the United Kingdom dedicated to providing free, confidential, and professional support. You do not have to go through this alone.

The National Gambling Helpline

The National Gambling Helpline offers 24/7 confidential support for anyone affected by gambling. They provide a safe space to talk, offer advice, and help you find local support services.

  • Phone: 0808 8020 133.
  • Website: You can access live chat, WhatsApp support, and extensive resources via their official portals.

Additional Support Services

  • GamCare: Provides a variety of support options, including one-to-one therapy, group sessions, and a comprehensive online community where you can connect with others who have faced similar challenges.
  • GambleAware: An independent charity that offers a wealth of information, self-assessment tools, and links to treatment services across the UK.
  • NHS Services: The NHS provides specialist clinics for gambling addiction, including the National Problem Gambling Clinic and the Northern Gambling Service, which offer expert clinical support.
  • MoneyHelper: If gambling has impacted your finances, MoneyHelper provides free, impartial guidance on managing debt and getting your finances back on track.
  • Samaritans: If you are feeling overwhelmed or in distress, the Samaritans are available 24 hours a day, 365 days a year to listen. You can reach them by calling 116 123.

Our Promise

At Kachingo, we believe that responsible gambling is a partnership. We provide the tools, the technology, and the support, but we rely on our community to engage with these features responsibly. We are committed to transparency and will always prioritize your safety. If you have any questions or require assistance in setting up any of the tools mentioned above, our support team is ready to assist you at any time.

Remember, when the fun stops, stop.